Privacy Policy
1. Introduction
This Privacy Policy explains how Everstreet ("Everstreet", "we", "us" or "our") collects, uses, discloses and safeguards personal data. Everstreet is the data controller responsible for the personal data described in this Policy. It applies to personal data we handle through our website, enquiries, referrals, bookings, stays and related correspondence.
2. Personal Data We Collect
Depending on your relationship with us, we may collect: identity and contact details, including name, email address, telephone number, nationality and country of residence; enquiry and booking details, including dates, requirements, and the number and identity of guests; preferences and household requirements relevant to the residence or services requested; identity-verification information, including passport or identification documents where reasonably required; payment, bank and transaction information; records of your correspondence and requests before, during and after a stay; and limited technical data necessary for the operation and security of the website.
Where a stay involves children, we collect their information only as provided by a parent, guardian or the person arranging the stay. Where you choose to share information about health, allergies or accessibility needs, we use it only to respond to that request and only where an appropriate legal basis applies.
3. How We Receive Personal Data
We receive personal data directly from you, and in some cases from a person arranging a stay on your behalf, such as a travel adviser, concierge, family office, employer or relocation specialist.
4. Purposes and Legal Bases for Processing
We process personal data to respond to and manage enquiries; to arrange, administer and deliver stays and related services such as housekeeping, maintenance, dining and concierge arrangements; to take payment and maintain our financial and business records; to protect our guests, residences and business; to operate and secure the website; and to send communications where you have asked us to. Our lawful bases are the performance of a contract (or steps taken at your request before entering into one), compliance with legal obligations, our legitimate interests in operating and protecting our business, and, for optional communications, your consent. Where information is required to respond to an enquiry or provide a requested service, we may be unable to proceed without it.
5. Disclosure of Personal Data
We do not sell personal data. We disclose it only where reasonably necessary, and may share it with: technology providers who host our website and manage our communications and records; payment, banking and accounting providers; the relevant property owner or managing agent where needed to administer access to a residence; housekeeping, maintenance, security and other operational suppliers; chauffeurs, chefs, childcare and concierge providers arranged as part of a stay; any adviser, concierge, employer or partner involved in arranging your stay; our professional advisers such as lawyers, accountants and insurers; and regulators, courts or authorities where required or permitted by law. Service providers acting on our behalf are bound by contractual obligations to protect personal data and use it only as instructed.
6. Marketing
Where you ask to receive Everstreet communications, we use your contact details to send occasional news and updates, relying on your consent. You may unsubscribe at any time using the link in any message or by contacting us, and you have an absolute right to object to direct marketing. We may keep limited information necessary to honour your request.
7. International Transfers
Our suppliers and the property owners we work with are based in the United Kingdom. Some technology providers may process personal data in the European Union or elsewhere. Where this involves a restricted transfer outside the United Kingdom, we rely on adequacy regulations or approved safeguards, such as the UK International Data Transfer Agreement, together with any assessment required. Further information is available on request.
8. Data Retention
We keep personal data only for as long as necessary. In general, unsuccessful enquiries are held for up to 24 months after our last meaningful contact; booking, financial and contractual records are kept for approximately six years to meet accounting, tax and legal requirements; identity-verification documents are deleted once no longer needed, unless the law requires otherwise; and marketing information is kept until you unsubscribe, with limited suppression details retained thereafter.
9. Your Rights
Subject to applicable law, you have the right to access your personal data, to request its correction or deletion, to restrict or object to its processing, and to request its portability. Where processing is based on consent, you may withdraw it at any time without affecting processing carried out beforehand. You have an absolute right to object to direct marketing. We may need to verify your identity before responding to a request. To exercise any right, please contact enquiries@everstreet.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (www.ico.org.uk).
10. Cookies
This website uses only cookies that are strictly necessary for its operation. We do not use advertising or cross-site tracking cookies.
11. Security
We maintain appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure.
12. Other Websites
Our website may link to third-party services, such as WhatsApp. Those services process personal data under their own privacy policies, for which we are not responsible.
13. Changes to This Policy
We may update this Policy from time to time. The current version will be published on this page with the date of the most recent revision.
14. Contact
For any questions regarding this Policy or the processing of your personal data, please contact enquiries@everstreet.co.uk.